Frequently Asked Questions

Below are the most frequent asked questions. Contact our team if you have any other queries

Orders, Payment and Shipping

At Mermaidpillowshop we offer standard delivery can take between 3-5 working days and a next-day delivery option that comes with a cut-off time. D

For further information on delivery options both within UK and International please visit our Delivery Information page here

After processing your order, we endeavour to despatch your order within 24-48hours. The courier company takes between 3-5 working days to deliver your order to mainland UK. International orders times do vary upon location dependency.

Yes, we use high level SSL encryption technology which is the most advanced security software available for online transactions.

All our pillows are handmade in the UK so please allow time for production and delivery. Pre-order your favourite design here

Simply email our customer service team on and we’ll get the order collected from your address.

Yes, we do sell to all other retailers globally. Contact us to get more info with regards to wholesale prices on offer.

Have any questions we didn't answer?